Return & Refund Policy

Please read our return guidelines based on whether your product is opened or unopened.

Unopened Items Unopened ltems

  • Eligibility:

    For unopened products, the product must be in original condition with no damage, stains, or smells.

  • Return Conditions:

    All original accessories and documents must be included.

    Proof of purchase from our website is required.

  • Time Limit:

    Returns accepted within 180 days from the date of delivery.

  • Refund:

    Once returned, your refund will be processed within 7 - 10 business days.

Opened Items Opened ltems

  • Eligibility:

    If your product is opened, you are eligible for our 100-Night Sleep Trial.

  • Time Limit:

    Mattresses: Returnable 21 days after delivery, up to 100 days.

    Other Products: Returnable 15 days after delivery, up to 30 days.

  • Refund:

    Once returned, your refund will be processed within 7-10 business days to your original payment method.

Here are the return steps

1 Contact customer service

Please contact Customer Service at support@egohome.com, indicating the item(s) you would like to return or exchange and the reason. We will get back to you within 48 hours. Your patience will be highly appreciated.

2 Print your shipping label

Once the return request is approved, we will send you a pre-paid shipping label. If you are unable to print, please bring this to a carrier location for assistance.

3 Pack up your return

After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

4 Ship it back to us

Drop off your package at a carrier location near you. Once it ships, use the tracking in your shipping label to track its progress.

5 Confirm refund

Most returns are processed within 5 business days after we receive your package. We’ll issue a refund to you. Once your refund has been issued, you will receive a confirmation email.

Return Address

Return Address

Please email us at support@egohome.com to get the return address first. We do not accept returned items that were sent back by you directly without checking with us first.

*Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

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Refund

Refund

Most returns are processed within 5 business days after we receive your package. we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

Shipping

At EGOHOME, we offer free shipping as a part of our commitment to excellent customer service. However, please note that if you return your items without contacting us in advance, we reserve the right to decline the return and will not be able to reimburse any shipping costs incurred.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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