Warranty
Rest Easy -
We've Got You Covered
At EGOHOME, we stand behind the quality of our products. Our mattresses are designed to provide comfort and support for years - and we back that with a 10-Year Limited Warranty. If your mattress arrives with a manufacturing defect, we'll make it right. Just reach out - we're here to help.
This warranty is valid for 10 years from the original purchase date and covers defects in materials or workmanship. To activate the warranty, mattresses must be unpacked within 30 days of delivery.
Visible indentation or sagging greater than one (1) inches that are not associated with an improper or unsupportive foundation
Cracks, splits, or deterioration in foam despite normal use
Defects in the mattress cover, including zipper or seam issues
Coil or structural failure in hybrid models
A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress
Comfort preference
Damage caused by improper foundation or lack of support
Stains, spills, burns, cuts, or liquid damage
Mold, mildew, or odors caused by environmental factors
Damage from misuse, abuse, or jumping on the mattress, or improper handling during moving or storage
Mattresses sold "as-is", "preconditioned", "reconditioned", "used", "comfort return", "returned", "previously owned", or any other similar wording indicating that the Mattress is not "new" or of "first quality", or has previously been purchased or used by another consumer.
Our bases also come with a limited warranty depend on the base you choose. EGOHOME Adjustable Bases offer a warranty which runs 1-2 warranty years from the date of purchase, according to the tiers set forth below.
Defects in motors, actuators, or lifting mechanisms.
Electrical component failures (wiring, remote, control box).
Manufacturing defects in frame or structural components.
Malfunction under normal residential use.
Normal wear and tear (fabric, upholstery, etc.).
Damage caused by improper assembly or installation.
Power surges or use with incompatible electrical systems.
Misuse, including exceeding weight limits.Unauthorized repairs or modifications.
This warranty is valid for 10 years from the original purchase date.
Manufacturing defects in materials or construction.
Abnormal flattening or loss of shape not caused by normal use.
Defects in stitching, seams, or zippers.
Normal loss of loft or firmness over time.
Comfort preference (too soft/too firm).
Stains, odors, or improper care (washing/drying issues).
Damage from misuse or improper storage.
This warranty is valid for 5 years from the original purchase date.
Cracking, splitting, or deterioration of foam under normal use.
Manufacturing defects in materials or workmanship.
Abnormal compression beyond expected performance.
Normal softening or body impressions over time.
Comfort preference (too soft/too firm).
Stains, spills, or liquid damage.
Damage from improper use or lack of support.
This warranty is valid for 5 years from the original purchase date.
Cracking, splitting, or breakage of wooden components resulting from manufacturing defects.
Structural defects in metal frames, including welding or joint failures under normal use.
Hardware defects, including faulty screws, brackets, or connection components included with the product.
Defects that affect the overall stability or intended function of the frame.
Damage caused by improper assembly, moving, disassembly, or modification of the frame.
Damage caused by excessive weight, jumping, or improper use of the product.
Noise, loosening, or minor movement resulting from normal use and aging over time.
Damage caused by environmental conditions, including moisture, humidity, mold, or exposure to direct sunlight.
Replacement of lost hardware after delivery and assembly.
This warranty is valid for 2 years from the original purchase date, including comforters, sheet sets, blankets, and pajama sets.
Manufacturing defects in fabric, stitching, or construction.
Faulty zippers, seams, or closures.
Material defects identified under normal use.
Normal wear and tear (pilling, fading, stretching).
Damage caused by improper washing or drying.
Stains, spills, or discoloration.
Damage from pets, misuse, or external factors.
Filing a warranty claim is simple. We're here to make the process easy for you.
Reach out to our team with your order information and issue details.
Our team may ask for photos to help us understand the issue.
We'll review your claim and provide a resolution as quickly as possible.
We're here to help make the process simple and hassle-free.
Our warranty covers defects in materials or workmanship that affect the performance of your product under normal use. This may include excessive sagging, foam deterioration, or structural issues, depending on the product category.
In most cases, no return is required.
If your claim is approved under warranty, you will not be charged for a replacement of the same model.
In some cases, if you choose to upgrade to a higher-priced product, you may pay only the price difference.
Your warranty begins on the original purchase date listed on your order confirmation.
No. Any replacement product continues under the remaining term of the original warranty period.
