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Frequently Asked Questions

Is shipping free?

Yes, we offer free shipping for all our orders. Please note that we ship to the 48 contiguous United States, excluding Hawaii and Alaska.

How long does shipping take?

Orders typically ship within 1-3 business days and arrive within 5-7 business days depending on your location.

What if my order is lost or damaged during shipping?

We know things can sometimes happen during delivery. For added peace of mind, you can select Shipping Protection above to help cover loss or damage in transit, as well as theft, mis-delivery, and eligible delivery delays.

What should I do if I'm not satisfied with the mattress?

We offer a 100 night free trial, if after 21 days you find that the mattress is not right for you, don't worry! Just reach out to us, and we'll assist you with the next steps.

Do I need to pay for return in the trial period?

If you decide to return your opened mattress during the trial period, we’ll help arrange the return pickup for you. A $49 service fee applies to cover the cost of professional mattress packing and pickup.

What does the 10-Year Limited Warranty cover?

Our mattresses are covered by a 10-Year Limited Warranty against defects in materials and workmanship, including certain issues with mattress sagging, foam, covers, and coils or structural components. See our Warranty Policy for full coverage details and terms.

How do I track my order?

Your package will be shipped from the nearest local US warehouse via UPS, FedEx, and other carriers. When we ship your products, you will receive a logistics information e-mail, just click on the link to track your order status at any time.