Note:

• Completion of this questionnaire is mandatory to initiate the refund request process.
• If a questionnaire appears to be filled out too casually, we may ask for it to be completed again.
• Customers providing high-quality feedback will benefit from having their processing fee waived.

Product trial period:

• Mattress: 21 days from DELIVERED, within 100 days;
• Other products: 15 days from DELIVERED, within 30 days;