Help/FAQ

We offer a 10-year limited warranty to our customers. We are confident that our mattresses will outlast usual memory foam mattresses and stand for our quality products.

To process your claim quickly, please gather the related information on your EGOHOME product before starting. our customer service specialists will need proof of the original purchase, several photos of your EGOHOME product and the issue, the product’s law tags (located at the top edge of the mattress), and a written description of the concern. We will also need your contact and shipping information.

If your claim have any problem, please get in touch with us by email at support@egohome.com.

We do not use latex in our products. Instead, EGOHOME has produced a proprietary latex-like material called AdaptiFoam that is safe for those with latex allergies or sensitivities.

Plus, We promise that the foam in our mattresses verifies its compliance with safety and environmental standards, without the use of detrimental flame retardants, formaldehyde, or other hazardous chemicals.

A newly manufactured mattress may have a foam odor, particularly upon opening the packaging. This smell is non-harmful and should dissipate after a few days of being unpacked and aired out. Therefore, we recommend unpacking the mattress in a well-ventilated area and allowing it to ventilate for approximately 48 hours before use.

Additionally, it is important to note that the mattress requires at least 24 to 48 hours to fully expand to its intended size. Once it has reached its maximum size, it will regain its original softness.

We recommend following the specific care instructions detailed on your EGOHOME Manufacturer Warranty card included with every purchase. If you have misplaced your warranty card, please get in touch with us by email at support@egohome.com

Memory foam, scientifically known as slow rebound foam, is a type of soft polyurethane foam. This foam contains open-structured molecules that can move under external forces, spreading the force to fit the entire contact surface. Reduce the discomfort produced by the human body due to contact with the mattress extrusion, promote blood circulation in the human body, and enhance the comfort of human sleep.

AeroFusion™ Memory Foam upgrades temperature characteristics, its softness and hardness will not appear with the temperature changes and obvious differences, so that people in any environment can experience the comfort of memory foam. Internally known as "non-thermal memory foam".

In comparison to traditional spring mattresses, memory foam mattresses are renowned for offering a more comfortable sleeping experience. The unique properties of memory foam enable it to conform to your body’s natural contours, providing unparalleled comfort and support throughout your entire body. Regardless of your body shape or size, a memory foam mattress adapts to your individual needs, ensuring a cozy and personalized sleep surface from head to toe.

Moreover, we have pioneered innovative cooling technology and advanced foam materials to address the challenges of heat regulation and provide optimal support for crucial areas such as the neck, back, and buttocks. These advancements result in a well-balanced and comfortable sleep environment, promoting optimal spinal alignment and minimizing pressure points.Hearing that, maybe you have the right choice!

A safe and effective flame-retardant layer around the EGOHOME mattress without the disadvantages of fiberglass and other fire-retardant chemicals. If you are also concerned about whether your mattress contains fiberglass, here are some steps you can check our mattress label. Look for information on the mattress label or tag. It provide details about the materials used in the mattress, including whether fiberglass is present.

Yes, most EGOHOME mattresses provide excellent pressure relief for side sleeping. Their softer all-foam and hybrid options cushion shoulders and hips very well. Firmer EGOHOME beds may be uncomfortable for strict side sleepers.

Like many foam mattresses, EGOHOME beds may have an initial odor from off-gassing. Letting the mattress air out in a ventilated room for a few days before use can help minimize the smell. The odors are not harmful but may be bothersome to some.

EGOHOME recommends rotating their mattresses head-to-toe every 3-6 months, but you should not flip them over. The mattresses have a distinct comfort layer on top that is not designed to be on the bottom.

EGOHOME mattresses are expected to last for 6-8 years with proper care. Rotating the mattress regularly and using a mattress protector can extend its lifespan. Heavier individuals may get slightly less than average use out of the mattresses.

Most EGOHOME mattresses sleep cooler than average for all-foam beds thanks to their gel-infused foams, breathable covers, and airflow designs. However, some lightweight sleepers still find the all-foam options retain some heat. The EGOHOME hybrid models offer the most cooling and airflow.

Yes, EGOHOME Mattresses are perfect for a heavy person. In fact, EGOHOME line offers mattresses for all shapes and sizes! All of our mattresses provide incredible pressure relief and support.
In addition, our sleep blog column also has a related mattress buying guide.

There is no weight limit for EGOHOME mattresses, although we suggest 300 pounds per person or 600 pounds in total.
We offer a handful of options, each offering the perfect mix of firm and soft.
In addition, our sleep blog column also has a related mattress buying guide.

We offer a handful of options, each offering the perfect mix of firm and soft. The AeroFusion™ Memory Foam allows your pressure points, like hips and shoulders, to be cradled all while supporting your back and neck.

Yes, kids will love the EGOHOME line!
EGOHOME has produced a proprietary latex-like material called AdaptiFoam that is safe for those with latex allergies or sensitivities.
Plus, We promise that the foam in our mattresses verifies its compliance with safety and environmental standards, without the use of detrimental flame retardants, formaldehyde, or other hazardous chemicals.

The zipper on the mattress cover is used only as part of the manufacturing process and is not intended to be unzipped. If your mattress has a zipper, do not unzip the cover. If you need to clean your mattress cover, please follow the instructions in the "How do I clean and care for my mattress?" section above.
EGOHOME Mattress Covers should not be removed as they protect the key components of the mattress, such as the foam core, EGOHOME AeroFusion™ Memory Foam, cooling gel and other materials that make the EGO Mattress unique and give it superior support and comfort.

1. The innovative cooling gel technology infused into the memory foam topper helps regulate your body temperature.
2. The memory foam conforms to your body shape, providing pressure relief to your joints and muscles.
3. The topper enhances the support of your current mattress, adding an extra layer of cushioning for a more comfortable sleep.
4.The topper also helps distribute your weight evenly, reducing pressure points for a better sleep posture, which is suitable for all types of sleepers.

Yes, placing the Gel AeroFusion Foam® topper under the mattress cover can help extend the lifespan of your mattress. The topper is crafted to fit the body's micro-pressure points, providing additional support and comfort, which can contribute to preserving the integrity of your mattress over time.

Placing the AeroFusion Memory Foam topper under the mattress cover enhances the comfort and longevity of your mattress. This configuration adds an extra layer of softness and support, conforming to your body's curves for a more comfortable sleep experience. The topper acts as a protective barrier, contributing to the preservation of your mattress and providing a new level of comfort for an extended period.

A memory foam mattress topper is suitable for all sleeping positions.You can choose different thicknesses depending on your need for softness.

A memory foam mattress topper is suitable for all sleeping positions.You can choose different thicknesses depending on your need for softness.

EGOHOME mattresses are made from eco-friendly materials, including high-quality memory foam, breathable fabric, and supportive coils. Each mattress is designed to provide optimal comfort, support, and durability while being gentle on the environment.

Yes, our mattresses are made with hypoallergenic materials designed to reduce allergens and provide a healthier sleeping environment. Copper infused foam (the EGOHOME Black Series) also helps to inhibit bacteria and odors, making it a great choice for allergy sufferers.

EGOHOME mattresses are certified by CertiPUR-US®, meaning they’re free from harmful chemicals like formaldehyde and heavy metals. They’re also OEKO-TEX® certified, ensuring the fabric is tested for safety and skin-friendliness. Rest easy knowing your mattress is safe for your health and the environment!

If your mattress gets wet, quickly blot the area with a clean, dry towel to absorb as much moisture as possible. Then, allow it to air dry completely in a well-ventilated space. If it doesn't dry quickly, consider using a fan or a dehumidifier to prevent mold and mildew.

If you notice significant sagging, lumps, or discomfort while sleeping, it may be time to replace your mattress. Most mattresses have a lifespan of about 7-10 years, but factors like usage and care can affect this. If it's time for you to replace your mattress, buy an EGOHOME mattress with confidence - we offer a 100-Night home trial!

We offer a 100-night trial. To start the return process, simply fill out our Trial Questionnaire. Once your request is approved, we will arrange for a team to pick up the mattress from your home. After the mattress is collected, your refund will be processed, though a mattress processing fee will be deducted from the refund. For more details, please visit our Trial page.

Green tea helps maintain freshness and reduce odors. Read our detailed blog post here to learn more about how green tea can enhance your sleeping experience.

We completely understand that finding the perfect mattress takes time, and that's why we provide you with ample time to ensure your complete satisfaction. We offer a 100 night free trial, if after 21 days you find that the mattress is not right for you, don't worry! Just reach out to us via support@egohome.com, and we'll assist you with the next steps.

EGOHOME mattresses are compatible with not just adjustable bases but many kinds of other bases. But please ensure that your mattress is supported by a firm, flat foundation with adequate slats that are less than 2” apart, or it will cause memory foam to become wavy.