Terms of Service

Shipping Policy

EGO Home knows you can’t wait for that delivery truck to pull up with all your new goodies.
We process orders for shipping Monday - Friday, excluding weekends and holidays.
Please allow 1 - 3 days for order processing.

Processing Time

It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.


Packages will arrive to your door via UPS / Fedex etc. We have several warehouses in US. We work closely with logistics providers to improve the highest quality delivery service.


Your items will be shipped from the nearest US local warehouse that stocks the item you ordered.

Shipping Cost

We offer free shipping for orders to all 50 states, not including Hawaii and Alaska.


Your order may be subject to sales taxes. We are required to charge these based on specific state and local tax rates.
EGO Home collects sales tax for certain items shipped to the following states:
Arizona / California / Tennessee / South Carolina

Delivery Time

Due to the increase within delivery carriers expect fewer updates/ or no movement at all until they reach your local delivery location. Delivery is expected within 3-7 business days of order shipped.
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

Need assistance? We're here to help.

We want to hear from you, whether you have a problem, comment, or question. Please contact us .

FAQs about Shipping
for Mattress, Pillow,
Base Products

How long will it take for my order to arrive?
At EGO Home, we understand that you're eagerly anticipating the arrival of your new goodies, so we aim to process your order as quickly as possible. We process and ship orders from Monday to Friday, excluding weekends and holidays.

Processing Time: 1-3 business days
Delivery Time: 3-7 business days

It's important to note that these times are estimated and start from the date of shipping, not the date of the order. Orders may sometimes take longer than expected to arrive due to reasons such as an invalid address, customer clearance procedures, or other unforeseen circumstances.

Please understand that we are constantly striving to provide the fastest delivery service possible. If you have any questions or specific requirements, feel free to reach out to us, and we will do our best to accommodate your needs. Thank you for choosing EGO Home!
Which shipping carrier is used for package delivery?
Your packages will be delivered to your doorstep via carriers such as UPS, FedEx, and others.

We operate from several warehouses in the US and maintain a close partnership with various logistics providers to ensure the highest quality delivery service.
Is shipping free?
Yes, we offer free shipping for all our orders. Our items are shipped from the nearest US local warehouse that stocks the item you ordered. Please note that we ship to the 48 contiguous United States, excluding Hawaii and Alaska.