In comparison to traditional spring mattresses, memory foam mattresses are renowned for offering a more comfortable sleeping experience. The unique properties of memory foam enable it to conform to your body’s natural contours, providing unparalleled comfort and support throughout your entire body. Regardless of your body shape or size, a memory foam mattress adapts to your individual needs, ensuring a cozy and personalized sleep surface from head to toe.
Moreover, we have pioneered innovative cooling technology and advanced foam materials to address the challenges of heat regulation and provide optimal support for crucial areas such as the neck, back, and buttocks. These advancements result in a well-balanced and comfortable sleep environment, promoting optimal spinal alignment and minimizing pressure points.Hearing that, maybe you have the right choice!

Memory foam, scientifically known as slow rebound foam, is a type of soft polyurethane foam. This foam contains open-structured molecules that can move under external forces, spreading the force to fit the entire contact surface. Reduce the discomfort produced by the human body due to contact with the mattress extrusion, promote blood circulation in the human body, and enhance the comfort of human sleep.
AeroFusion™ Memory Foam upgrades temperature characteristics, its softness and hardness will not appear with the temperature changes and obvious differences, so that people in any environment can experience the comfort of memory foam. Internally known as ""non-thermal memory foam"".

We recommend following the specific care instructions detailed on your EGO Manufacturer Warranty card included with every purchase. If you have misplaced your warranty card, please get in touch with us by email at egohome-ecommerce@hkfoam.com

A newly manufactured mattress may have a foam odor, particularly upon opening the packaging. This smell is non-harmful and should dissipate after a few days of being unpacked and aired out. Therefore, we recommend unpacking the mattress in a well-ventilated area and allowing it to ventilate for approximately 48 hours before use.
Additionally, it is important to note that the mattress requires at least 24 to 48 hours to fully expand to its intended size. Once it has reached its maximum size, it will regain its original softness.

We do not use latex in our products. Instead, EGO has produced a proprietary latex-like material called AdaptiFoam that is safe for those with latex allergies or sensitivities.
Plus, We promise that the foam in our mattresses verifies its compliance with safety and environmental standards, without the use of detrimental flame retardants, formaldehyde, or other hazardous chemicals.

We offer a 10-year limited warranty to our customers. We are confident that our mattresses will outlast usual memory foam mattresses and stand for our quality products.
To process your claim quickly, please gather the related information on your EGO product before starting. our customer service specialists will need proof of the original purchase, several photos of your EGO product and the issue, the product’s law tags (located at the top edge of the mattress), and a written description of the concern. We will also need your contact and shipping information.
If your claim have any problem, please get in touch with us by email at Egohome-ecommerce@hkfoam.com

An adjustable base, is a versatile mattress foundation that grants you the ability to elevate your head and/or feet to a position tailored to your preferences. These innovative bases offer a solution to common sleep disturbances that often lead to restless nights, such as snoring, acid reflux, and discomfort from aches and pains.

Proper care and maintenance can extend the lifespan of your adjustable base. When choosing a power source for your adjustable base, ensure it can handle the required power supply to avoid blowing a fuse or surging a circuit.

In general, adjustable bed bases are compatible with just about any bed frame thanks to their durable and flexible constructions. If you have other concern about that, Please get in touch with our customer service at egohome-ecommerce@hkfoam.com for more information.

To ensure a smooth assembly process, follow these steps in a calm and spacious area:
1.Choose the Right Spot: Begin by selecting a peaceful and open area that allows you ample room to move around during assembly.
2.Unpack with Care: Gently unpack the adjustable base in the chosen space. Take a moment to inspect the components and ensure that everything is present and undamaged.
3.Steady Leg Placement: Before proceeding, ensure all legs are even and securely attached to the bed frame. This ensures a stable foundation for your adjustable base.
4.Ready for Action: Once the legs are properly positioned, carefully flip the adjustable base over to its upright position. Now, your base is ready to be used and enjoyed.
5.Remote Setup: Insert the provided batteries into the remote control. Follow the instructions to pair the remote with the base, allowing you to adjust your sleeping position effortlessly.

If you want a more comprehensive guide to the installation process, please check here to download the ASSEMBLY INSTRUCTION.

EGO mattresses are compatible with not just adjustable bases but many kinds of other bases. But please ensure that your mattress is supported by a firm, flat foundation with adequate slats that are less than 2” apart, or it will cause memory foam to become wavy.

Most product covers can be replaced. For products without a removable cover, a separate solution may apply. Please get in touch with our customer service at egohome-ecommerce@hkfoam for more information.

"EASY TO ASSEMBLY. Assemble the sofa bed by attaching the middle legs to the body using four bolts and tightening four screws. Then, flip the sofa bed over so it is supported on its legs.
If you want a more comprehensive guide to the installation process, please check here."

We choose 100% bamboo viscose as the material for our bedding sheet set because it offers not only a silky touch but also breathability and moisture-absorption properties. This combination ensures a more comfortable and fresh sleep experience for you.

The right mattress topper for you depends on preference. If you're looking for breathable comfort, you'd love our ventilated liquid Gel Topper. Plus, AeroFusion™ Memory Foam filling make it more contouring.

We choose Tencel as the material for our protector because it offers not only a smooth touch but also breathability and moisture-absorption properties. This combination ensures a more comfortable and fresh sleep experience for you.

At EGO Home, we understand that you're eagerly anticipating the arrival of your new goodies, so we aim to process your order as quickly as possible. We process and ship orders from Monday to Friday, excluding weekends and holidays.

Processing Time: 1-3 business days
Delivery Time: 3-7 business days

It's important to note that these times are estimated and start from the date of shipping, not the date of the order. Orders may sometimes take longer than expected to arrive due to reasons such as an invalid address, customer clearance procedures, or other unforeseen circumstances.

Please understand that we are constantly striving to provide the fastest delivery service possible. If you have any questions or specific requirements, feel free to reach out to us, and we will do our best to accommodate your needs. Thank you for choosing EGO Home!

Your packages will be delivered to your doorstep via carriers such as UPS, FedEx, and others.

We operate from several warehouses in the US and maintain a close partnership with various logistics providers to ensure the highest quality delivery service.

Yes, we offer free shipping for all our orders. Our items are shipped from the nearest US local warehouse that stocks the item you ordered. Please note that we ship to the 48 contiguous United States, excluding Hawaii and Alaska.

Yes, you can use Shop Pay Installments, which is powered by Affirm. Shop Pay Installments provides customers with the option to pay for their order in installments at the checkout. Orders ranging from 50 USD to 17,500 USD are eligible for installment payments.

At checkout, you have the flexibility to choose from the following installment payment options:

Four biweekly interest-free payments are available for orders ranging from 50 USD to 999.99 USD.

For orders between 150 USD and 17,500 USD, you can opt for monthly payments. Monthly installment orders come with interest, which varies between 10% and 36% APR, and can be paid off in three, six, or twelve months, depending on the purchase amount.

Please go through the following steps to pay for an order using Shop Pay Installments:

1.Check out using Shop Pay.
2.Select to pay in installments.
3.Review all available installment payment options and selects the preferred option.
4.Review the purchase, and then make the first payment at checkout.
5.Subsequent payments are automatically charged to the your card according to the payment schedule you have chosen. Customers receive email reminders before each payment is charged.

We completely understand that finding the perfect mattress takes time, and that's why we provide you with ample time to ensure your complete satisfaction. We offer a 100-night free trial. If, within this period, you discover that the mattress isn't the ideal fit for you, don't worry! Just reach out to us via Egohome-ecommerce@hkfoam.com, and we'll assist you with the next steps.

To ensure a successful and full refund during the mattress trial period, please make sure to meet the following requirements:
·The mattress must be returned in good condition with no damages or stains. Any significant damage or stains may impact your refund eligibility.
·Retain all the original accessories and documents that came with the mattress package. This includes any tags, labels, or user manuals.
·Provide the purchase receipt from this website as proof of your order. This receipt is essential for processing your refund.
By meeting these requirements, you can facilitate a smooth refund process during the mattress trial period.

At EGO Home, we believe in providing exceptional customer service, and that includes offering free shipping. However, it's important to remember that if you decide to return items without getting in touch with us first, we may have to decline the return and won't be able to cover any shipping costs incurred. We're here to help, so please reach out to us in advance to ensure a smooth return process.

We offer a 10-year limited warranty to our customers. We are confident that our mattresses will outlast usual memory foam mattresses and stand for our quality products.
To process your claim quickly, please gather the related information on your EGO product before starting. our customer service specialists will need proof of the original purchase, several photos of your EGO product and the issue, the product’s law tags (located at the top edge of the mattress), and a written description of the concern. We will also need your contact and shipping information.
If your claim have any problem, please get in touch with us by email at Egohome-ecommerce@hkfoam.com

EGO offers varying warranty periods depending on the type of product you've purchased:
·Mattress and Pillow: Covered for 10 years.
·Topper and Value Base: Covered for 5 years.
·Other Products: Covered for 1-2 years.
Additionally, for our M200/M300 adjustable base, the warranty details are as follows:
·2 Years Full Coverage Warranty: This covers all aspects of your M200/M300.
·3-5 Years Motor and Control Boxes: These components are covered for free during this period, excluding remotes, labor, and mailing costs.
·10 Years Frame Warranty: The frame of your product is protected for a decade.

Absolutely! Your EGO product warranty includes coverage for damages that may occur during the shipping process. If you receive your EGO product and find that it has been damaged during shipment, please don't hesitate to reach out to our customer service team immediately. They will assist you in opening a claim and arranging for a prompt replacement to ensure you receive a product in perfect condition.

Our return and exchange process is straightforward and customer-friendly. If you decide to initiate a return or exchange, please follow these steps:
1. Contact Customer Service:
Please contact our Customer Service at Egohome-ecommerce@hkfoam.com, specifying the item(s) you wish to return or exchange and the reason for your request. We will respond to your inquiry within 48 hours, and your patience during this time is greatly appreciated.

2. Receive Pre-Paid Shipping Label:
Once your return request is approved, we will provide you with a pre-paid shipping label. If you are unable to print the label, you can take it to a carrier location for assistance.

3. Package the Item(s):
Following the return instructions we provide, carefully package the item(s) to be returned using the original packaging if possible.

4. Drop Off the Package:
Take your packaged item(s) to a carrier location near you and drop it off. You can use the tracking number on your shipping label to monitor its shipping progress.

5. Processing and Refund:
Most returns are processed within 5 business days after we receive your package. Once processed, we will issue the refund to you. After the refund has been issued, you will receive a confirmation email.

In most cases, refunds are processed within 5 business days after we receive your returned package. We will initiate the refund to your original method of payment, typically a credit card. The exact time it takes for the credit to appear in your account may vary and depends on the policies of your card issuer.

At EGO Home, we believe in providing exceptional customer service, and that includes offering free shipping. However, it's important to remember that if you decide to return items without getting in touch with us first, we may have to decline the return and won't be able to cover any shipping costs incurred. We're here to help, so please reach out to us in advance to ensure a smooth return process.